Shipping & Returns
Last updated: September 21, 2026
Thank you for shopping with The Big Deal Street. This Shipping & Returns Policy explains how orders are processed, delivered, returned, and refunded when you purchase from thebigdealstreet.shop.
Please review this policy before placing your order.
1. Where We Ship
We currently ship orders within the United States.
Orders placed with a shipping address outside our supported delivery area may not be accepted or fulfilled.
2. Free U.S. Shipping
We currently offer free standard shipping within the United States on eligible orders placed through our website.
There are no additional standard shipping charges added at checkout for eligible U.S. orders unless otherwise clearly stated before purchase.
3. Order Processing
After your order is placed successfully, it will be sent for processing and fulfillment.
Processing times may vary depending on product availability, order volume, warehouse operations, weekends, holidays, or other circumstances outside our control.
Once your order has entered fulfillment, we may not be able to cancel it or make changes to the shipping address.
4. Estimated Delivery Time
For U.S. orders, our current estimated delivery time is approximately 5–10 business days after the order has been processed.
Delivery estimates are provided as a general guide and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, address issues, high shipping volume, or other circumstances outside our control.
5. Tracking Your Order
When tracking information becomes available, it may be provided through your order or shipping notification.
Please allow some time after receiving tracking information for the shipping carrier to update the tracking status.
If your tracking information has not updated for an extended period or you believe there may be a problem with your delivery, please visit our Contact Us page.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your name, street address, apartment or unit number, city, state, ZIP code, and other delivery information carefully before completing checkout.
If you notice an error after placing your order, please contact us as soon as possible through our Contact Us page.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
7. Delayed Orders
Occasionally, an order may take longer than expected to arrive.
Delays may occur because of carrier disruptions, severe weather, holidays, incorrect addresses, high shipping demand, customs or logistics issues, or other circumstances outside our reasonable control.
If your order is significantly delayed beyond the estimated delivery period, please contact us through our Contact Us page and provide your order details.
We will review the available tracking and fulfillment information and assist you accordingly.
8. Lost or Missing Packages
If your tracking information shows that your package has not been delivered within a reasonable period, please contact us so that we can review the shipment.
If tracking shows that an order has been delivered but you cannot locate the package, please first:
- Check around the delivery location
- Check with other members of your household
- Check with neighbors where appropriate
- Confirm the shipping address on your order
- Contact the shipping carrier if necessary
If you still cannot locate your package, please visit our Contact Us page.
9. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
When contacting us, please provide:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue where applicable
- Photographs of the packaging where relevant
After reviewing the issue, we may offer an appropriate resolution such as a replacement, partial refund, full refund, or another suitable solution, depending on the circumstances.
Please submit your request through our Contact Us page.
10. 30-Day Return Period
Eligible items may be returned within 30 days of delivery.
To request a return, you must contact us before sending any item back.
Please do not return an item to the address shown on the shipping package unless we specifically instruct you to do so.
To begin a return request, visit our Contact Us page.
11. Return Eligibility
To be eligible for a standard return, the item should generally:
- Be returned within 30 days of delivery
- Be in substantially the same condition in which it was received
- Not show excessive use, misuse, or intentional damage
- Include the original packaging where reasonably possible
- Include proof of purchase or the relevant order number
Different requirements may apply when an item is damaged, defective, or incorrect.
12. Return Authorization
All returns must be approved before being shipped.
After reviewing your request, we will provide instructions if a physical return is required.
Items returned without prior authorization may not be eligible for a refund.
13. Return Shipping Costs
For standard returns that are not caused by a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.
If we confirm that you received a damaged, defective, or incorrect item, we will determine the appropriate resolution and whether a return is required.
Please contact us before paying for or arranging any return shipment.
14. Refunds
Once an approved return is received and reviewed, or once we determine that a return is not required, we will notify you of the status of your refund.
If approved, the refund will normally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
15. Refunds for Shipping Delays
A shipment arriving later than the estimated delivery window does not automatically qualify for a refund.
If an order appears to be lost or has experienced an unusually long delay, please contact us and we will review the shipment before determining the appropriate resolution.
16. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to cancel the order before fulfillment begins, but cancellations cannot be guaranteed once an order has been submitted for processing, packed, or shipped.
To request cancellation, visit our Contact Us page.
17. Refused or Undeliverable Packages
If an order is returned because the shipping address was incomplete, incorrect, refused, or otherwise undeliverable, additional shipping costs may apply if the customer requests that the order be sent again.
Any refund available in such circumstances will be determined after the returned shipment has been reviewed.
18. Exchanges
We do not currently operate a traditional direct exchange system.
If there is a problem with your product, please contact us and we will review the most appropriate resolution for your order.
19. Abuse of the Return or Refund Policy
We reserve the right to refuse returns, refunds, replacements, or other claims where there is reasonable evidence of fraud, repeated misuse of our policies, intentional product damage, false claims, or other abusive activity.
20. Changes to This Policy
We may update this Shipping & Returns Policy from time to time to reflect changes to our shipping methods, fulfillment operations, products, business practices, or applicable requirements.
Any updated version will be posted on this page with a revised “Last updated” date where appropriate.
21. Contact Us
If you have questions about shipping, delivery, returns, cancellations, damaged items, or refunds, please visit our Contact Us page.